Terms and Conditions of Sale
of hollowlogdidgeridoos.com
These Terms and Conditions apply to the sale of any didgeridoos and other items offered on this website. By placing an order, the purchaser agrees to these Terms and Conditions.
Hollow Log Didgeridoos (HLD) guarantees that the quality and condition of the didgeridoos and other items offered for sale on this website are in good order. Any existing cracks or damage are noted in the description of each instrument. However, some instruments may include repairs made by the makers as part of the traditional crafting process. These are not considered defects by HLD and may not be mentioned in the product description. Please note that the colour of the instruments shown in photos may vary slightly from the actual item.
HLD does not offer a formal warranty on any didgeridoos or other items sold through this website. However, we may provide free repair services (shipping costs may be covered by the customer) or advice in case any issues arise.
All items are sold on a no-refund basis.
HLD is committed to maintaining respectful relationships with all customers, based on mutual trust and goodwill. HLD reserves the right to process a refund if this relationship is compromised. Use of inappropriate language, accusations, or assumptions may result in cancellation of the order.
Shipping Information
All freight charges are the responsibility of the customer.
HLD is not liable for goods lost or damaged in transit, except in cases where damage is caused by insufficient packaging. All freight charges include basic insurance to cover loss or damage.
Once an order is placed, HLD will send the invoice and documentation within 72 hours and prepare the instrument for shipping within two weeks. Occasionally, additional time may be required to book the parcel for delivery. In such cases, we will contact you via email as soon as possible.
All prices are listed in Australian dollars.
For overseas orders, the exchange rate applicable on the day the order is placed will be used.
Customs and import duties vary by country. Customers may be required to pay customs or import fees after purchase and prior to delivery. HLD is not responsible for these charges.
Privacy Policy
HLD respects your privacy and is committed to protecting your personal information.
We collect only the information necessary to process your order, including your name, contact details, and shipping address. This information is used solely for order fulfillment and customer service purposes.
We do not share, sell, or distribute your personal information to third parties, except where required by law or necessary for shipping and delivery services.
All communications, including email and phone correspondence, are treated confidentially. By placing an order, you consent to HLD contacting you regarding your purchase and any related updates.
If you have any questions, concerns, or feedback regarding your privacy or data, please contact us at hollowlogdidgeridoos@gmail.com.
Contact Information
📧 Email: hollowlogdidgeridoos@gmail.com
📞 Phone: +61 477 673 272
Last updated: August 2025