Terms and Conditions of Sale

These terms and conditions apply to the sale of any didgeridoos offered on this web site. By placing the order, the purchaser agrees to these Terms and Conditions.

Hollow Log Didgeridoos (HLD) guarantees that the quality and condition of the didgeridoos offered for sale are in a good order. Any existing cracks or damages are mentioned in the description of each instruments. There might be, however, repairs made on instruments by the makers that considered as part of the traditional making process, and not recognised as damage or defect by HLD, therefore these repairs might not be mentioned in the description. The colour of the instruments showed on the photos might slightly differ.

HLD is not able to offer warranty on any didgeridoos sold through this website although we offer a free repair (extra shipping costs must be paid by the customer) or advice in case of any problems occur.

All items are sold on a no refund basis.

HLD intends to maintain respectful relationships with each customers, that is based on mutual trust and goodwill. HLD maintains the right to process refund in case such a relationship is not fulfilled by the customer. Any inappropriate language or lack of trust might result in cancellation of the order.

The instruments offered on this website are located either in Australia or in Europe, and will be shipped from these locations, however special conditions apply on each items:

  • All instruments sold from Australia offered with worldwide shipping
  • Instruments sold from Europe will be shipped only to European countries (read description for details); if the customer – intentionally or non-intentionally – purchases these instruments and places an order with overseas shipping, he or she will be offered either credit or refund.

All freight charges will be paid by the customer.

HLD do not accept any responsibility for goods lost or damaged in transit other than damages caused by insufficient wrapping. All freight charges include a basic insurance that must cover any damages or lost items.

All prices are in Australian dollars. Overseas orders will use the exchange rate on the day the order has been placed.

Customs (importation duty) laws varies from country to country. Our customers may require paying customs or importation duty after the purchase and before the delivery of the item. HLD does not accept responsibility for payment of customs duty.

Once the order has been placed, HLD sends the invoice and the documentation within 72 hours and prepare the instrument for shipping within 5 business days, however, occasionally HLD might need additional time to book in the parcel for delivery, in witch case we will be in touch as soon as possible via email.

If you have any questions, concerns, or feedback, please contact HLD via email (hollowlogdidgeridoos@gmail.com) or phone (+614 77 673 272).

March, 2024